Complaint Resources References Chart
This chart lists out the various categories of complaints and the department, or individual, which handles it.
| Nature of Complaint | Who is bringing the complaint to your attention? | Who/what is the complaint filed against | Action |
|---|---|---|---|
| Sexual Assault/Intimidation/Threat to safety | Anyone | Anyone | Contact the University Police Department dispatch (non-emergency) at 909-537-7777; IF EMERGENCY DIAL 911 |
| Discrimination, Harassment or Retaliation based on gender or sexual orientation* | Anyone | Anyone | Refer the individual to David Hou, Executive Director, Institutional Equity & Compliance, SH-131, 909-537-5669 |
| Discrimination, Harassment or Retaliation based on any protected statuses* except gender or sexual orientation | Student or Student Applicant | Student, CSU, CSU Employee, or Third Party |
Refer students or staff to Robin Philips, Vice President, Human Resources and Co-Chief Diversity Officer, SH-110, 909-537-5138 |
| Grade Appeal or Grievance regarding academic decisions where discrimination is not at issue | Student | Faculty | Visit Student Academic Grievance Procedure or refer to Ed Mendoza, Director of Advising & Academic Services, UH-378, 909-537-3022 |
| Faculty behaves unprofessionally or inappropriately | Student | Faculty | Refer the individual to Kevin Grisham, Interim Associate Vice President, Faculty Affairs & Development, AD-101, 909-537-5024 |
| A Staff member or administrator behaves unprofessionally or inappropriately | Student | Staff or Administrator | Refer the individual to Robin Phillips, Vice President, Human Resources and Co-Chief Diversity Officer, SH-110, 909-537-5138 |
| Stress; feeling emotional; unable to cope; personal problems, etc. | Student | Anyone | Refer student to the Psychological Counseling Center, HC-162, 24/7 Service, 909-537-5040 |
| Assistance informally resolving problems, complaints or university-related concerns | Anyone | Anyone | Refer the individual to Twillea Evans-Carthen, Director, University Ombuds, PL-268, 909-537-5635 |