The University Ombuds works with university community members to help resolve university-related problems in a fair and civil manner. The Office of Ombuds Services is a confidential, independent, impartial, and informal resource.
Ombuds: Unusual Name, Important Service
Office of Ombuds Services Rolls and Responsibilities
The Ombuds can:
- listen to your concerns
- help you to identify issues and consider ways to reframe them that may help you reach a solution
- help you to uncover and question your assumptions
- help you to identify, understand, and evaluate your options
- assist you in resolving disputes
- provide information on appropriate University policies, including the Student Code of Conduct, student grievance/complaint procedures, etc.
- explain University policies and procedures
- refer you to the right office or other appropriate resources/processes
- provide information to the President (while maintaining confidentiality) regarding problematic trends/issues/systemic matters
- recommend policy changes to remedy systemic problems
The Ombuds cannot:
- tell you what to do
- advocate on your behalf in reaching a resolution
- make or change University decisions, rules, or policies
- set aside a decision or supersede the authority of another University official
- supplant an existing process or procedure
- provide legal advice
- testify in a formal grievance or legal proceeding with respect to confidential communication
- conduct formal investigations
- accept notice of claims against the University.